How Can We
Help You Today?
Browse articles for guests and hosts — from booking and payments to safety, accessibility, and hosting your property.
Browse help topics
Search or browse articles for guests and hosts.
Safety information
Essential safety tips for every trip and stay.
Verified hosts & properties
How we verify every home on BNB Kenya.
Emergency contacts in Kenya
Key numbers and steps to follow in an emergency.
Cancellation options
Understand every cancellation policy before you book.
Refund policies
How and when refunds are issued to guests.
Change or modify a booking
Update dates, guests, or reservation details.
How payments work
A simple guide to paying and getting paid.
Paying with M-Pesa
Step-by-step guide to paying with M-Pesa.
Host payouts
When and how hosts receive their earnings.
Disability support
Help and adjustments for accessible travel.
Accessible stays in Kenya
Find and filter for accessible properties.
Traveling with support needs
Planning a comfortable, supported stay.
Report a concern
Tell us about an issue — we take it seriously.
Report a property
Flag a listing that doesn't match expectations.
Community standards
The rules that keep our community safe.
Host with BNB Kenya
Start earning by listing your property.
Getting started as a host
Create your listing step by step.
Hosting resources
Guides, pricing tips, and host support.
Browse by category
Quick links to every support area, whether you're a guest or a host.
Frequently asked questions
Quick answers to the questions we hear most often.
Still Need Help?
Our Nairobi-based support team is ready to assist. Reach out and we'll get back to you within 24 hours.